How To Avoid Customer Harassment

It is unfortunate that many individuals have experienced harassment at work. It becomes even more difficult when the harassment comes from a customer, as it can put your job at risk. Here are some tips to help you protect yourself from work harassment from a customer and to protect your personal information.

Firstly, it is important to document any incidents of harassment. Write down the time, date, and details of the incident, as well as the name of the customer if possible. This record can be used as evidence if you decide to report the harassment to your employer or to the authorities.

Secondly, do not share any personal information with the customer. This includes your phone number, home address, or any other personal details. If the customer is persistent in trying to obtain this information, report it to your employer and let them handle the situation. If you need to contact the customer and you don’t have access to work phone, trying using a service such as Call From Work, which allows you to make calls from your personal cell phone but display your work number.

Thirdly, establish boundaries with the customer. Let them know what is acceptable behavior and what is not. If the harassment continues, you have the right to refuse service to the customer and ask them to leave the premises.

Lastly, seek support from your colleagues, supervisor, or a professional counselor. It is important to prioritize your mental health and well-being during this difficult time.

Remember, you have the right to feel safe and respected in your workplace. Do not hesitate to report any incidents of harassment and take the necessary steps to protect yourself.

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